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market megatrends
Sponsored by:
Unit4
Published By: Research Desk
Released: Dec 21, 2021
In recent years the professional services industry has been booming, with revenues, headcounts and profits soaring across the board. It’s a different story today, with increased competition, more...
Read more
five steps to master digital customer engagement
Sponsored by:
Genesys
Published By: Research Desk
Released: Dec 02, 2021
Digital customer engagement is evolving quickly. This year, customers will spend 25% more with companies that get digital transformation right. Web chat, social messaging apps and chatbots hold treme...
Read more
2021 gartner® magic quadrant™ for contact center as a service
Sponsored by:
Genesys
Published By: Research Desk
Released: Dec 02, 2021
Genesys was proud to be named a leader in the 2021 Gartner CCaaS Magic Quadrant report. Working together with our customers, we’re enabling organizations of all sizes to deliver the kind of empathet...
Read more
five steps to master digital customer engagement
Sponsored by:
Genesys
Published By: Research Desk
Released: Dec 02, 2021
Digital customer engagement is evolving quickly. This year, customers will spend 25% more with companies that get digital transformation right. Web chat, social messaging apps and chatbots hold treme...
Read more
building the connected retail experience
Sponsored by:
Mulesoft
Published By: Research Desk
Released: Oct 18, 2021
In order to meet rising customer expectations and the adoption of new technologies, leading retailers must embrace an integration strategy across the retail value chain. This means implementing a stra...
Read more
improve inventory management with real- time data sync
Sponsored by:
Mulesoft
Published By: Research Desk
Released: Oct 14, 2021
Over the past year, a 71% spike in digital shopper traffic led to a 24% increase in retail spending. Shoppers today are embracing digital commerce and demand real-time product availability across ever...
Read more
beyond crm: the cfo’s guide to driving sales revenue and reducing sales costs
Sponsored by:
Microsoft
Published By: Research Desk
Released: Oct 06, 2021
With remote selling and digital experiences becoming the primary way of engaging with customers, updating your customer relationship management (CRM) solution is more important than ever. Learn how to...
Read more
cpg solution brief
Sponsored by:
Fortressiq
Published By: Research Desk
Released: Sep 23, 2021
The CPG industry is experiencing a once-in-a-generation transformation driven by a massive move to ecommerce, the exposed fragility of supply chains and logistics, new entrants and competitors, and th...
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evening the scales of the brand-distributor relationship
Sponsored by:
Unioncrate
Published By: Research Desk
Released: Aug 20, 2021
It’s hard to imagine a CPG supply chain without distributors. They’re necessary cogs in the CPG machine, issuing POs and putting more SKUs on more shelves than a brand ever could on its own. It’...
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ibp is the new s and op: implementing a more holistic supply chain management strategy
Sponsored by:
Unioncrate
Published By: Research Desk
Released: Aug 20, 2021
IBP and the Necessity of Holistic Supply Chain Planning In our new report, IBP Is the New S and amp;OP: Implementing a More Holistic Supply Chain Management Strategy, we explore the technological ...
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