Search Results for: CX research

There’s a major shift in government to transform the way citizens interact with agencies across a variety of platforms. More specifically, there is a concerted effort to deliver consistent, seamless...

Highlights: The effects of digital transformation on customer experience are far-reaching and manifest in numerous ways. Companies that successfully undergo digital transformation can gain a c...

An Amdocs company named OpenMarket has launched a new type of mobile engagement platform designed to help businesses communicate with employees and customers more effectively and efficiently. While r...

Customers in every industry expect personalized experiences. And research shows they reward those who deliver – organizations achieve an average of 16% conversion uplift in a single year with person...

Are your customers getting a seamless experience across all your CX channels? For too many companies, the answer is no. If your web content management system isn’t properly integrated with your o...

Highlights: Modern B2B buyers demand highly specific solutions. A strong brand alone is no longer sufficient to win their business. By seamlessly incorporating review requests within customer ...

Highlights: B2B customer service guarantees that your clients receive the highest level of support when encountering issues with your product or service. Outstanding customer service is crucia...

Highlights: Meeting customer expectations today requires offering support on their terms through multichannel communication. Loyal customers are the backbone of any business, and keeping them ...

Highlights: In contrast to traditional methods centered on rapid sales, conversational marketing puts the customer first. Conversational AI, such as chatbots or email responses, aids in catego...