Sales & Marketing Whitepapers

In order to meet rising customer expectations and the adoption of new technologies, leading retailers must embrace an integration strategy across the retail value chain. This means implementing a stra...

Why customers matter more than ever  While changing telecommunications (telco) providers can be an arduous process, it is set to become easier when the consumer data right (CDR) legislation is rol...

Delivering exceptional service across every interaction  For more than a decade, nearly every enterprise has been striving to achieve omni-channel service: to deliver engaging customer service tha...

Over the past year, a 71% spike in digital shopper traffic led to a 24% increase in retail spending. Shoppers today are embracing digital commerce and demand real-time product availability across ever...

Even before the outbreak of the COVID-19 pandemic, the way customers interacted with businesses was already undergoing several changes. Eventually, the pandemic led to an unavoidable shift to a low-co...

With remote selling and digital experiences becoming the primary way of engaging with customers, updating your customer relationship management (CRM) solution is more important than ever. Learn how to...

Onboarding new customers in banking involves long processes that span across days and involve activities like information gathering, completing the application, verifying identity, printing or emailin...

On June 16, 2021, enterprise storage vendor Infinidat announced its first all-flash system, the InfiniBox SSA. This is notable because Infinidat's hybrid flash array, the InfiniBox, has been outperfor...

On June 16, 2021, enterprise storage vendor Infinidat announced its first all-flash system, the InfiniBox SSA. This is notable because Infinidat's hybrid flash array, the InfiniBox, has been outperfor...

The CPG industry is experiencing a once-in-a-generation transformation driven by a massive move to ecommerce, the exposed fragility of supply chains and logistics, new entrants and competitors, and th...