Sales & Marketing Whitepapers

Welcome to the third annual State of Personalization Report, an exploration of the latest trends in personalization, first-party data, privacy, and consumer loyalty. In this report, Twilio Segment ...

Watch the demo to see how leading organizations like Netflix, Shopify, and Amazon transform work with Airtable. We walk through how teams democratize information accessibility with a single source of ...

The workforce and the economy have been whipsawed back and forth over the past year-plus, and businesses are still adapting to the new normal. With the economic outlook improving, investments in sales...

Internet Retailing and Conjura have surveyed 34 European countries to bring US eCommerce businesses a comprehensive overview of major trends in European eCommerce, updated industry benchmarks and prec...

How to Increase Revenue, Solidify Loyalty, and Skyrocket Customer Lifetime Value During Uncertain Times. Uncertain times lead to changes in shopping preferences, evolved expectations for brand valu...

UNDERSTANDING THE STATE OF THE CONSUMER Last year, the State of the Consumer report explored the phenomenon of the "Disrupted Consumer," a person whose world had been turned upside down. A person w...

Humans are diverse and vibrant. It’s their individual attributes that make life interesting — and what keeps marketers on their toes. You can’t use a one-size-fits-all approach to your audience,...

NICE CXone Interaction Analytics est un outil de reporting et d’analyse omnicanal qui exploite l’intelligence artificielle pour identifier les causes profondes et les tendances dans 100 % des inte...

Mettez les clients en rapport avec le bon agent, quel que soit le canal Donnez à vos agents les moyens de créer des interactions extraordinaires avec les clients sur n'importe quel canal grâce ...

Commençons par le commencement CXone accompagne les organisations de toute taille dans leur transformation digitale et constitue un avantage concurrentiel à plusieurs niveaux : elle constitue un ...