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Sales & Marketing
Sales & Marketing Whitepapers
the crux of the modern customer experience
Sponsored by:
Ringcentral
Published By: Research Desk
Released: Dec 26, 2019
Premise contact center technology is holding back your modern cx strategy. Consumers today are pressuring companies to push their technology in new directions as their demands continually evolve an...
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organizational best practices from forrester research’s customer trust and privacy playb...
Sponsored by:
Akamai
Published By: Research Desk
Released: Dec 24, 2019
How companies handle and protect consumer data privacy is more than a compliance issue: It’s a competitive differentiator. As a result, firms need to develop a cohesive privacy strategy and program,...
Read more
contact center 2.0: the rise of collaborative contact centers
Sponsored by:
Ringcentral
Published By: Research Desk
Released: Dec 23, 2019
Altimeter’s Brian Solis discusses the evolution of Contact Center 2.0, an integrated approach to UCaaS that brings experts and agents together to deliver modern, real-time customer experiences....
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5 ways to change a toxic call center environment
Sponsored by:
Ringcentral
Published By: Research Desk
Released: Dec 23, 2019
No matter who you talk to, everyone agrees: a toxic call center is hurtful to customers, employees, and your bottom line. When customers call in, they’re hoping to connect with an actively engaged t...
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the total economic impact™ of ringcentral contact center
Sponsored by:
Ringcentral
Published By: Research Desk
Released: Dec 23, 2019
RingCentral Contact Center is an omnichannel and collaborative cloudbased contact center platform. It helps organizations deliver a better customer experience and improve agents’ productivity and wo...
Read more
5 priorities for providing a successful customer experience
Sponsored by:
Inmoment
Published By: Research Desk
Released: Dec 18, 2019
Financial services clients are changing in many ways, and they want a company that will evolve with them. Clients are increasingly using technology to perform actions that were previously reserved for...
Read more
supplier management in a turbulent global economy
Sponsored by:
Icertis
Published By: Research Desk
Released: Dec 11, 2019
As the global economy adapts to a period of long-term uncertainty, procurement teams are being tasked with diversifying the supplier base of the organization in order to maintain business continuity a...
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understanding and selling location-based marketing
Sponsored by:
Reveal Mobile
Published By: Research Desk
Released: Dec 11, 2019
Location-based marketing isn’t new, but understanding and effectively selling location-based audiences remains a challenge for most agencies and digital sales teams. Advertisers and brands are also ...
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reach the top: some fast-growing online traders need for success during the peak sales
Sponsored by:
Ingenico
Published By: Research Desk
Released: Dec 10, 2019
What do we mean by "peak sales"? It's pretty easy. The term describes the busiest days of the year in the sales sector: the moments when the Most consumers make purchases, both in the physical s...
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planning the key to success
Sponsored by:
Ingenico
Published By: Research Desk
Released: Dec 10, 2019
For online retailers there has never been a better time to engage consumers to reach peak sales days, especially for customers who are cross-border shopping. If the customer experience is good, consum...
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