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CRM technology
Salesforce Still Dominating The CRM Market
Insights Desk
Jul 16, 2019
CRM is dominating with biggest market share and fastest growing enterprise software category published according to Gartner in the latest market sizing, and market share research that had been publish...
Combination Of Customer Experience Management (CXM) And CRM Better Solutions For Sales
Insights Desk
Jan 21, 2019
CX management or also known as customer experience management seems to in a tussle with the traditional CRM. CRM vendors such as Zoho, SAP, Oracle, and Zendesk have placed a renewed emphasis on the Cu...
How Customer Relationship Management (CRM) Will Be Changing The Sales Business?
Insights Desk
Jan 11, 2019
Every enterprise wants to increase its sales volume but it depends on the current customer relations and approach to acquiring new customers. Sales have been around for 150 years since the industrial ...
Five Proven Ways to Improve Customer Relationship Management (CRM)
Insights Desk
Dec 12, 2018
If you are one of the customer interaction reps who keep networking with the potential customers or even current customers, then you would have heard about the term: “a customer wan...
How CRM (Customer Relationship Management) Can Improve Your Business?
Insights Desk
Nov 30, 2018
Customer Relationship Management (CRM) is a technology used by enterprises to manage their relationship with customers. The CRM contains all the data on customer interaction whether it’s on-website,...
Beyond CRM Thinking Customer Service in a Connected, Digital Age
Research Desk
Nov 14, 2018
Read the new Harvard Business Review report to learn why forward?thinking business leaders are redefining the fundamentals of customer service and support. Gain insights into new strategies, processes...
How To Master Digital Customer Engagement?
Insights Desk
Mar 22, 2024
Highlights: Customer engagement in digital marketing leverages digital channels to foster communication and forge connections with past, present, and prospective customers. Integrate channels ...
The Dynamics of Digital Transformation in Retail
Insights Desk
Dec 22, 2023
Highlights: Technologies like big data, smart algorithms, analytics, mobile apps, location-based services, the Internet of Things, and blockchain contribute significantly to transforming various ...
The Power of Digital Transformation in Enhancing CX
Insights Desk
May 02, 2023
Highlights: The effects of digital transformation on customer experience are far-reaching and manifest in numerous ways. Companies that successfully undergo digital transformation can gain a c...
Agfa Join Forces with Atos to Boost Digital Transformation
Insights Desk
Apr 08, 2022
Highlights: Atos and Agfa publicized the story behind the partnership. Agfa has been involved in a unique IT transformation program and is endeavoring for an agile, simple, and future-proof di...
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