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Search Results for:
customer experience report
Automotive Reputation Report
Research Desk
Feb 04, 2020
The 2019 Auto Reputation Report provides OEM brands with detailed insights into their dealerships’ strengths and weaknesses, uncovering opportunities for operational improvements based on insights f...
How is Netflix Becoming a Carousel of Experimentation for Customer Experience (CX)?
Insights Desk
Jan 15, 2020
Customer experience for any business growth is one of the most important aspects; however, the challenge every business faces today is that they don’t know about what to change and how to measure th...
Transform Customers Experience with Connected Field Service
Research Desk
Dec 05, 2019
In the era of the connected customer, delivering a superior, endto- end customer experience has never been more important. In fact, according to the Customers 2020 report, customer experience has over...
2018 Retail CX Trends Report
Research Desk
Oct 24, 2019
InMoment surveyed 1,300 consumers in the United States to understand the state of trust and loyalty, as well as customer perception about retailers’ attempts to offer more experiences versus simple ...
360-Degree Customer View
Research Desk
Oct 10, 2019
Achieve a 360-Degree View of Your Customers If you don’t have a 360-degree view of your customers, you’re very likely to lose them to competitors who do. Having a 360-degree view means your agent...
How to Select the Right Experience Optimization Solution
Research Desk
Jul 26, 2019
To select the right experience optimization solution you need to consider these requirements and capabilities. Consumer demands require the tailoring and delivery of relevant experiences. Your busi...
10 Tactics for Optimizing The Commerce Experience
Research Desk
May 20, 2019
Rather than focusing on the technical aspects of implementing and using the Sitecore® Experience PlatformTM, the Sitecore Business Optimization Strategies team (SBOSTM) is a best practices resource t...
The Evolution of Real-Time Customer Engagement
Research Desk
Feb 06, 2019
You may use Live Chat, but do you use it well? Researchscape International recently conducted a survey about consumer experiences with Live Chat. It turns out only 3 out of 10 online shoppers say...
Nucleus Report
Research Desk
Jan 23, 2019
Learn how to break down silos, reinvent productivity, and help your sales team achieve success by unifying transactional systems, social networking, and strong customer relationships. Download this fr...
Nucleus Report: Microsoft Lays Out Linkedin CRM Stratrgy
Research Desk
Jan 08, 2019
Learn how to break down silos, reinvent productivity, and help your sales team achieve success by unifying transactional systems, social networking, and strong customer relationships. Download this fr...
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