CRM Whitepapers

accelerate sales performance: 6 questions to ask about your crm

Sponsored by: Microsoft Published By: Research Desk Released: May 14, 2020

Foster personalized, meaningful engagement with every customer by selecting a customer relationship management (CRM) platform that integrates AI, automation, and other advanced capabilities into your ...

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utilize reach insights

Sponsored by: Spectrum Published By: Research Desk Released: Nov 20, 2019

When it comes to your marketing plan’s return on investment (ROI), what would you rather do: make assumptions, or have access to an accurate report that proves what works and what doesn’t? If y...

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path to personalization

Sponsored by: Sitecore Published By: Research Desk Released: Sep 18, 2019

The 9 keys to driving stronger relationships—one customer at a time.Any marketer worth their weight in leads knows the benefits of personalization—and yet, a surprisingly large number of companies...

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b2b sales: how to overcome the pain points of your crm

Sponsored by: Zoominfo Published By: Research Desk Released: Jul 25, 2019

It’s no secret Customer Relationship Management (CRM) systems support sales operations and leadership. It’s also no secret that field reps, whether Account Executives or Sales Development Represen...

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eliminate business service outages by moving to service-aware it operations

Sponsored by: Servicenow Published By: Research Desk Released: Jun 11, 2019

A single outage can be the thread that causes business services to unravel. Can you quickly identify the root cause of an outage and its impact on your business? See how ServiceNow helps customers sea...

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experience commerce: a guide to winning the customer hearts and minds

Sponsored by: Sitecore Published By: Research Desk Released: May 22, 2019

Discover the approach to winning lifelong, loyal customers Commerce has changed. Consumers now expect unique experiences tailored to them. To meet these expectations, you must know those you intera...

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experience commerce: a guide to winning customer hearts and minds

Sponsored by: Sitecore Published By: Research Desk Released: May 22, 2019

Discover the approach to winning lifelong, loyal customers Commerce has changed. Consumers now expect unique experiences tailored to them. To meet these expectations, you must know those you intera...

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executive erp evaluation & investment roadmap : developed for the modern food and bev...

Sponsored by: Netsuite Published By: Research Desk Released: Mar 18, 2019

In today’s business world, with so many solutions to consider across Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), inventory management and ecommerce, the task of choos...

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the evolution of real-time customer engagement

Sponsored by: IAdvize Published By: Research Desk Released: Feb 06, 2019

You may use Live Chat, but do you use it well? Researchscape International recently conducted a survey about consumer experiences with Live Chat. It turns out only 3 out of 10 online shoppers say...

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dx: why your cx can’t retain enough customers

Sponsored by: Idio Software Published By: Research Desk Released: Feb 04, 2019

Are your customers getting a seamless experience across all your CX channels? For too many companies, the answer is no. If your web content management system isn’t properly integrated with your o...

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