All Whitepapers | MarTech Demand

3 Customer Experience Mistakes You’ll Never Make Again

3 customer experience mistakes you’ll never make again

Published By: Research Desk Released: Feb 19, 2019

The writing is on the wall: Handle Customer Experience (CX) well and your business stands to gain. However, fail to manage CX just right and you can severely hurt your reputation and bottom line. Here...

3 Ways to Get Smart with Contact Center Training

3 ways to get smart with contact center training

Published By: Research Desk Released: Feb 19, 2019

A customer's only interaction with a company is often through the contact center, and in most cases, it's to resolve an issue. While quick resolution is critical, it's vital for brands to deliver a go...

contact centers: the moment of truth for your brand

Published By: Research Desk Released: Feb 19, 2019

How does customer service impact someone's decision to buy – or not buy – from your company? We commissioned independent technology market research specialist Vanson Bourne to get to the bottom of...

16 Ways to Capture and Capitalize on Customer Insights

16 ways to capture and capitalize on customer insights

Published By: Research Desk Released: Feb 15, 2019

The customer experience isn’t about a single ‘wow’ moment - in fact, it’s the culmination of several interactions with your brand. Understanding each stage of the customer journey helps you ma...

CX Trends & Technology Guide: Restaurant Industry Edition

cx trends & technology guide: restaurant industry edition

Published By: Research Desk Released: Feb 14, 2019

3 Key Customer Experience Trends The restaurant and hospitality industries have always focused on delivering the absolute best experiences that will keep guests coming back again and agai...

CX Trends & Technology Guide: Food Retail Industry Edition

cx trends & technology guide: food retail industry edition

Published By: Research Desk Released: Feb 14, 2019

5 Key Customer Experience Trends In a business where average profit margins range from 1 to 3%, food retailers (including groceries, mass merchandisers, drug stores, and convenience store...

The Evolution of Real-Time Customer Engagement

the evolution of real-time customer engagement

Published By: Research Desk Released: Feb 06, 2019

You may use Live Chat, but do you use it well? Researchscape International recently conducted a survey about consumer experiences with Live Chat. It turns out only 3 out of 10 online shoppers say...

DX: Why Your CX Can’t Retain Enough Customers

dx: why your cx can’t retain enough customers

Published By: Research Desk Released: Feb 04, 2019

Are your customers getting a seamless experience across all your CX channels? For too many companies, the answer is no. If your web content management system isn’t properly integrated with your o...

The 2018-2019 Retail Technology Report: An Analysis of Trends, Buying Behaviors and Future Opportunities

the 2018-2019 retail technology report: an analysis of trends, buying behaviors and future...

Published By: Research Desk Released: Jan 29, 2019

For the second consecutive year, Total Retail surveyed its audience of retail executives to get a better understanding of their current and future technology usage. We wanted to know which technologie...

5 Steps to Choosing the Right Order Management System

5 steps to choosing the right order management system

Published By: Research Desk Released: Jan 28, 2019

Today's consumers expect fast, seamless, and accurate ordering, as well as convenient delivery options. They also want access to real-time inventory and order visibility. If your order management syst...

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